I wanted to express my thanks for your help and support in enabling the patient membership target to have been exceeded - I'm absolutely delighted! The two recruiters working on the Face to Face campaign were experienced recruiters and professional. They recruited almost 250 members over just a two week period - a fantastic achievement.
Ros Waring, Membership Development Manager
UCLH NHS Foundation Trust
I cannot be more grateful for the intelligent and swift responses I have received from Capita Membership Services. As a new Membership Manager navigating the difficult waters of reporting, data collection and analysis would have been overwhelming and time consuming without their expertise. In particular, Matt Keirle has gone well beyond the expectations of customer service. His prompt responses, technical knowledge and ability combined with patience and a talent for effective communication have made it a pleasure to work with him. Nothing is ever too much trouble for him and he has tutored me through many new processes with infinite good humour and is always generous with his time. I have great confidence in him and as such Capita
Karl Routledge-Wilson, Membership Manager
Derbyshire Healthcare NHS Foundation Trust
Matt has gone the extra mile for us. Our huge catchment area (Kent, Surrey, Sussex and parts of Hampshire) makes our membership work a challenge and Matt always tries to find solutions to make sure the database works for us, which is the cream on top of a marvellous dessert.
Isobel Allen, Membership and Governor Engagement Manager
South East Coast Ambulance Service NHS Foundation Trust
A big thank you to Matt for the support he has given me regarding my membership enquiries and new member uploads. He responds quickly to my queries and requests and I’m really pleased with the service that I receive. If only everything about Membership was as quick and efficient as you.
Jane Pellegrina, Foundation Trust Membership Office Manager
Sheffield Teaching Hospitals NHS Foundation Trust
Excellent Service from Capita helped a successful Governor election at Sheffield Children’s NHS Foundation Trust. Click here for more information.
Christina Lloyd, Communications and Engagement Manager
Sheffield Children’s NHS Foundation Trust
I am very happy with the level of service I receive from Matt as our Relationship Manager; he is always there when we need help and support. Long may it continue.
Assistant to Trust Chair / FT Engagement Manager
Colchester Hospital University NHS Foundation Trust
Christy Riddell and his team at Capita have helped us improve our communication with our Foundation Trust members through a monthly email newsletter, three membership mailings a year, and a regular review of our membership database to ensure it is up-to-date. We look forward to working with Capita in developing further our engagement with members.
Matt Akid, Head of Communications
Chelsea & Westminster Hospital NHS Foundation Trust
We have been using Capita for two years and Christy has been our account manager during this time. It's great to have a professional and helpful contact that is consistent and knowledgeable. We are an aspiring Foundation Trust and this is our first time using a membership database. Christy has been very helpful explaining how other Trust's work, giving us recommendations on our database management, and providing customised reports when requested. He is able to answer our questions promptly using his knowledge of Capita's systems, in the context of the Foundation Trust landscape.
Megan Story, Membership and Engagement Manager
West London Mental Health NHS Trust
I am pleased with the ongoing relationship we have with Capita and specifically our dedicated Relationship Manager, Christy Riddell. Christy strives to embrace a true partnership approach to his client relationships - and this enables a real understanding of our organisation's needs. He is pro-active, committed and supportive and having a direct-link to a relationship manager is a benefit for us.
Sarah Snowden, Corporate Affairs
University Hospitals Birmingham NHS Foundation Trust
We have been very pleased with the range of services provided by Capita and look forward to their assistance in future as we strive to build our membership.
Private Office Manager & PA to Chairman
North Tees and Hartlepool NHS Foundation Trust
We have worked with Capita for the last 3 years. It has been fantastic to see their progress and how they have developed their membership database and membership tools to help make monitoring and communicating with our members easier. We enjoy working with Matt and Capita and are delighted to continue our relationship with them.
East Midlands Ambulance Service NHS Trust
… A big thank you to you and the rest of the team for the support you have given us in the membership merge and upload. Everyone at Capita has responded quickly to our queries and requests and I’m really impressed with the flexibility that the system gives us.
Norfolk and Suffolk NHS Foundation Trust
We have found CMS to be a user friendly database and when we need to interrogate the 'MyExport' facility in order to find out specific information; we can do so easily and in a timely manner.
It really is a question of 'utilising' all the different components of this functionality to enable daily tasks, such as membership queries and reporting requirements to be dealt with effectively.
Foundation Trust Engagement Co-ordinator
East Kent University Hospitals Trust
We're really pleased to continue our contract with Capita. They have a true partnership approach to their client relationships - and this enables real understanding of our organisation's needs. They are pro-active, committed and supportive and having a direct-link to a relationship manager is a benefit for us.
Governor & Membership Officer
Chesterfield Royal Hospital NHS Foundation Trust
Thanks for yesterday it was good to meet you, to get out of the office and to concentrate on membership. Lots of ideas at just the right time as I’m currently refreshing our membership strategy.
Membership forum - Improving engagement using digital tools
Camden and Islington NHS Foundation Trust
I am very happy with the level of support and customer care I receive from Adrian, Christy and the team at Capita. They provide me with expert and professional advice and have been a great source of help as we increase our membership constituencies and numbers as part of our integration plans with Scarborough Trust. We look forward to continuing a long term relationship with Capita.
York Teaching Hospital NHS Foundation Trust
We were really pleased with how successful Capita’s Face to Face campaign was and would definitely use this method of recruitment again.
It was a very cost effective and professionally managed solution that provided more immediate results than other recruitment methods. It also had a very small attrition rate which I believe was down to the thoroughness of the recruiters who were well prepared and clearly cared about the success of the campaign.
Membership & Engagement Manager
Chelsea & Westminster Hospital NHS Foundation Trust
We have just completed a very successful migration of our register to CMS and we are confident that our membership team can have all the information they require at the click of a button. The Capita team was exceptionally helpful with the transfer process and we have found the support of our dedicated Relationship Manager to be invaluable. I have found Christy to be most helpful, prompt with meeting all deadlines and easy to approach. I could not have wished for a better Relationship Manager.
Ashford and St.Peter's Hospitals NHS Foundation Trust
Capita are committed to their clients and also to improving the product. The Relationship Mangers go out of their way to help and have always been very flexible in relation to what I need as a client. A good example of listening to users was when Capita attended a local network of Membership Managers and asked for our views in relation to the new system.
Derby Hospitals NHS Foundation Trust
I love the new features that now exist on the Capita Membership Services platform such as the event management tool. I can now track which members are attending member events and then invite them to future events at the click of a button. The maps feature is really useful too. I can see where my potential members are, not only by catchment area, but right down to their ethnic group, age and socio-economic group. As a trust we've been struggling to ensure our membership is representative by socio-economic group – this new feature will really help us to target any under-represented groups.
Sherwood Forest Hospitals NHS Foundation Trust
The team at Capita have been professional and adaptable from the moment we commissioned them to build our Membership Database. The support they have given us during the early stages of development, and that they are continuing to give us as we progress our membership recruitment has been excellent. We found that no job was too big or too small. We look forward to continuing to work with them in the future.
Hull and East Yorkshire Hospitals NHS Trust
I would absolutely re-use Capita’s SMS solution to alert our members about events in the future, it was very cost effective for the result and I sincerely believe the text alert increased our numbers, quite significantly.
Patient Information Manager
Barts and The London NHS Trust
Adrian and his NHS Membership Services team provided us with expert advice and support at every step of the way, giving our campaign real direction. We are very pleased with the results.
Blackpool, Fylde and Wyre Hospitals NHS Trust
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