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Surveys and research
Understanding the views and opinions of all of your membership - public, staff and patients, enables you to assist with delivering patient-centred care through an engaged and motivated workforce and community.
With 19 years' experience we provide public, patient and staff surveys to over 250 NHS Trusts and organisations.
Meeting the demanding accreditation requirements of the Care Quality Commission, we provide multi-modal survey tools and are accredited to undertake patient surveys and NHS research on a range of service quality and patient care issues. We have a state of the art patient telephone call centre and surveying unit which conforms to ISO standards.
With high employee engagement impacting on patient care, finding out the thoughts and opinions of both these stakeholder groups is imperative if the NHS is to deliver the best care possible. Capita Surveys and Research can provide the following types of surveys and consultations, as well as research services:
- Paper-based
- Web-based
- Telephone (CATI)
- SMS
- Focus groups
- ‘Ask the Audience'
- Sound-bites
- Discovery interviews.
Click here to find out more about how we can help with your survey and research requirements.
